Windows
For Intel / AMD PCs · 64-bit
Download ↓schober24.com · AD-HOC SUPPORT
A problem?
Let us take a look.
For a one-off remote support session arranged with you: download our RemoteSupportClient and we will guide you through the next steps.
✓ No customer account✓ With your permission✓ Disconnect at any time
WE WILL GUIDE YOU
Three steps to remote support.
First, choose your device's operating system.
START
Please choose your device first.
Select the matching logo to see your instructions below.
01 · WINDOWS
Download and open.
- Select Download Windows.
- Open the downloaded .exe file from your browser's downloads or your Downloads folder.
- The connection settings are included in the launcher. No manual setup is needed.
Windows shows a security warning?
Contact us before running a blocked file. We will help you check it. Administrative tasks may require an additional confirmation on your computer.
Alternatively, use the unmodified original client. Its connection settings are stored in the long file name – please do not rename it. Windows may still display a security prompt.
↓
RemoteSupportClient-Windows.exeDownload complete
Open file ↖
01 · MAC
Install and allow access.
- Choose Apple Silicon for a Mac with an M-series chip, or Intel for an Intel Mac. Find this under Apple menu → About This Mac.
- Open the downloaded .pkg installer, follow the installation steps and open RustDesk.
- In System Settings → Privacy & Security, allow RustDesk to record the screen and control your device. The names of these permissions vary by macOS version; look for screen recording and Accessibility/device control.
- Restart RustDesk if macOS asks you to.
The installer is not yet signed/notarized by Apple. If macOS blocks it, contact us for help with setup.
Privacy & Security
1Screen recording›
2Accessibility / device control›
Enable RustDesk in both sections:
RustDeskOn
01 · LINUX
Extract and start.
- Download the archive matching your processor: usually 64-bit, or ARM64 for an ARM device.
- Extract the entire archive into a folder.
- Run RemoteSupportClient-starten.sh from that folder. Choose “Run” if your file manager asks.
- If prompted, choose the screen to share and confirm.
You may need to mark the script as executable in its file properties. Some desktops require additional libraries or screen-sharing permissions. Contact us if it does not start.
›_
RemoteSupportClient-starten.shRun this file
Run ↖
01 · ANDROID
Install and prepare the app.
- Download and open the Android APK. If prompted, allow your browser to install this app. This is the original app signed by RustDesk.
- Open RustDesk → Settings → ID/Relay Server. Enter the server and key shown here. Leave Relay Server and API Server blank.
- Alternatively, display this page on a second screen and scan its QR code using RustDesk's scan function.
ID server
rustdesk.schober24.comKey
setvIX2xLv1jK+sJ6U4LBofRguXEklv82IuHCkHGxTk=02 · SHARE YOUR SCREEN
Allow sharing and tell us your ID.
- Open Share Screen in RustDesk.
- Allow Screen Capture. To let us control the device, enable RustDesk's Input Control in Android Accessibility settings.
- Start the service, confirm screen sharing and tell us your displayed ID.
Permission names vary by manufacturer. Some devices and protected apps restrict remote control.
RustDesk · Share Screen
Your ID123 456 789Start service
02 · SHARE YOUR ID
This is the number we need.
Find your ID under Your Desktop on the left of RustDesk. Tell us this number over the phone.
Leave Control Remote Desktop on the right empty; that field is for controlling another device.
Use your own ID, not the example shown here. Keep RustDesk open while we connect.
← Find your ID hereEnlarge screenshot ↗03 · ACCEPT
You decide when we start.
- We request a connection to your ID.
- Select Accept when the request appears and you are speaking with our team.
- Use Disconnect to end the session at any time.
No request appeared?
Check that RustDesk is open and ready. If it asks for a one-time password, share that only with our support team during the agreed call. On Macs, grant screen-sharing permissions first.
✓
Ready. We will work on it together.
Please stay at your device for any questions. You can end the connection at any time.
DIRECT DOWNLOADS
Download RemoteSupportClient.
Download the client or copy the link. No customer account is required.
Windows ARM
For Windows devices with an ARM processor
Download ↓Mac · Apple Silicon
For M1, M2, M3 and newer
Download ↓Mac · Intel
For Macs with an Intel processor
Download ↓Linux · 64 Bit
For Intel / AMD
Download ↓Linux · ARM64
For ARM processors
Download ↓Android
Phones & tablets · Android 6 or later
Signed RustDesk app. One-time server setup required.
Android guide →Download ↓REMOTE SUPPORT YOU CAN TRUST
Your device. Your decision.
We help you on your screen. Stay at your device and ask us questions at any time.
You grant access.
Downloading alone does not start remote access. Open the app for your agreed session, then accept our request or share the one-time password displayed in the app.
You can see what happens.
During normal screen sharing you can follow our work on your screen. With your permission, we can use the mouse and keyboard. Ask us to explain or pause at any time.
You can stop at any time.
Select Disconnect in RustDesk to end the current session immediately. If necessary, you can also disconnect your device from the internet.
Your security questions
Does this install permanent remote support?
These public downloads are for ad-hoc support: help with a specific issue that we start and finish together. For ongoing managed support, we use MeshCentral under a separate agreement.
Downloading RemoteSupportClient does not create a support contract or install MeshCentral. RustDesk's technical access capabilities still depend on its settings. See below for how to stop access completely.
Can you access my device again afterwards?
A download and a saved device ID alone do not grant access. RustDesk also supports password-based and unattended access. Depending on the settings, a known password that is still valid may allow another connection without a further confirmation.
Our public ad-hoc downloads do not set a permanent remote-access password. Existing RustDesk settings may remain in effect. If you have used RustDesk before, we can review those settings with you. For access only on request, use manual approval of incoming connections.
How do I stop remote access completely?
- Disconnect the current session.
- Quit RustDesk completely, including its system-tray or menu-bar icon. Closing the window alone may not be enough.
- If RustDesk runs as a background service, stop that service too. On Android, stop the sharing service in the app. We can show you the steps for your device.
You can uninstall the application if you no longer need it. On a Mac, you can also revoke screen-recording and control permissions in System Settings.
What can support see or change?
When you share your screen, we can see personal information displayed on it. Remote-control permission allows us to operate programs and make changes. File transfer may also be available, depending on the permissions granted.
Close private documents, emails and sensitive windows beforehand. Enter personal passwords yourself and ask us to pause sharing when needed. Stay at your device during the session.
Do I need to share my Windows, Apple or banking password?
No. We need your RustDesk ID and, if required, the app's one-time password. Personal account or banking passwords are not needed. If a task requires administrator approval, confirm it yourself on your device whenever possible.
How do I recognise a legitimate support request?
Start remote support only when you expect contact from schober24.com or contacted us yourself. Do not give your ID or one-time password to unknown callers. If unsure, reject the request and call us back using a phone number you already trust.